General terms and conditions

This website is operated by enverse. On this site, the terms "we", "our" and "us" refer to enverse. enverse offers this website, including all information, tools, and services available there to you, the user, subject to your acceptance of all terms, conditions, policies, and notices set forth herein. By visiting this site and / or purchasing one of our products, you engage in our "Service" and agree to be bound by the following terms (« General Conditions of Sale », « General Conditions of Sale and Use », « Conditions », « terms of use and service »), including any additional terms, conditions and policies referred to herein and / or accessible through hyperlink.

These General Conditions of Sale and Use apply to all users of this site, including but not limited to users who browse the site, who are sellers, customers, merchants, and / or content contributors. Please read these General Conditions of Sale and Use carefully before accessing or using our website.

By accessing or using any part of this site, you agree to be bound by these General Conditions of Sale and Use. If you do not agree to all of the terms and conditions of this agreement, then you should not access the website or use the services offered there. If these General Conditions of Sale and Use are considered as an offer, acceptance is expressly limited to these General Conditions of Sale and Use.

All new features and tools that will be added to this store later will be also subject to these General Conditions of Sale and Use. You can view the most recent version of the General Conditions of Sale and Use at any time on this page. We reserve the right to update, change or replace any part of these General Terms and Conditions of Sale and Use by posting updates date and / or changes on our website. It is your responsibility to check this page regularly to check for any changes have been made. Your continued use of or access to the website after posting of any modification constitutes your acceptance of these modifications.

Our store is hosted by Shopify Inc. They provide us with the e-commerce platform that allows us to sell our products and services. These Conditions are subject to change. It is your responsibility to consult them regularly, as the applicable conditions will be those in force at the time of use of this site or the conclusion of the Contract of Sale between you (user/customer/visitor depending on your status at this moment) and us (enverse staff and company). 

 

Article 1 - Conditions of use of our online store

By accepting these General Conditions of Sale and Use, you declare that you have reached the age of majority in your country, state, or province of residence, and that you have given us your consent to allow any minor dependent on you for using this website. 

The use of our products for any illegal or unauthorized purpose is prohibited, and you must not, within the framework use of the Service, violate the laws of your jurisdiction (including but not limited to the laws relating to author). 

You must not transmit worms, viruses, or any other code of a destructive nature. 

Any violation or violation of these General Conditions of Sale and Use will result in termination of your Services.

 

Article 2 - General conditions

We reserve the right to deny access to services to any person at any time, for any reason whether it be. You understand that your content (excluding your credit card information) may be transferred in a manner unencrypted, and this implies (a) transmissions over various networks; and (b) changes to comply and adapt to technical requirements for connecting networks or devices.

The credit card information is always encrypted during transmission over networks. 

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service or use of the Service, or any access to the Service or contact on the website, through which the Service is provided, without prior express written permission from us.

The headings used in this agreement are included for your convenience and will not limit or affect these Terms.

 

Article 3 - Accuracy, completeness and timeliness of information

We are not responsible if the information available on this site is not accurate, complete, or up to date. The Content on this site is provided for informational purposes only and should not be your sole source of information for make decisions without first consulting more accurate, complete, and up-to-date sources of information. If you decide to rely on the content presented on this site, you do so at your own risk. This site may contain certain prior information. This prior information, by nature, is not up to date and is provided for informational purposes only.

We reserve the right to modify the content of this site at any time, but we are under no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

Article 4 - Changes to the service and prices

The prices of our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (as well as any part or content of the Service) without notice and at any time.

We will not be liable to you or any other third party for any price change, suspension, or interruption of the Service.

 

Article 5 - Products or services

Certain products or services may be exclusively available online on our website. These products or services may be available in limited quantities.

We have done our best to display as clearly as possible the colors and images of our products which appear on our store. We cannot guarantee that the display of colors on your computer screen will be precise. We reserve the right, but are not obligated to do so, to limit the sales of our products or services to any person, and in any geographic region or jurisdiction. We could exercise this right on a case-by-case basis. We also reserve the right to limit the quantities of any product or service we offer. All product descriptions and all product prices are subject to change at any time without notice, at our sole discretion. We reserve the right to stop offering a product at any time. Any service or product offer presented on this site is void where prohibited by law. 

We do not guarantee that the quality of any products, services, information, or any other merchandise that you obtained or purchased will meet your expectations, nor that any errors in the Service will be corrected.

 

Article 6 - Accuracy of billing and

We reserve the right to refuse any order you place with us. We could, on our own discretion, reduce or cancel the quantities purchased per person, per household or per order. These restrictions could include orders placed by or from the same customer account, same credit card, and / or orders that use the same billing and / or shipping address. In the event that we modify an order or if we canceled, we may attempt to notify you by contacting you at email and / or billing address / at telephone number provided at the time the order was placed. We reserve the right to limit or prohibit orders which, in our sole judgment, may appear to be from merchants or resellers. You agree to provide current, complete, and accurate order and account information for all orders placed on our store. You agree to quickly update your account and your others information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you if necessary.

 

Article 7 - Availability of products

All product orders are subject to product availability. In this sense, in case of difficulty supply or if the products are no longer in stock, we reserve the right to inform you of the ability to order replacement products of the same or better quality or value. If you do not wish to order these replacement products, we will reimburse you for any amount paid.

 

Article 8 - Delivery

Subject to the provisions of article 7 above relating to the availability of products, and except in the event of exceptional circumstances, we will do everything possible to fulfill the order of the product (s) referred to in each Delivery Confirmation before the delivery date indicated therein or, if no delivery date is specified, within the estimated time that is indicated when choosing the delivery method and, in any case, within a maximum of 30 days from the date of Confirmation of the order.

However, delays may occur in the event of unforeseen circumstances or for reasons related to the area of delivery. If we are unable to meet the delivery date for any reason, we will notify you, will inform and offer you either to continue the purchase process with a new delivery date, or to cancel your order and refund you the full amount you paid.
Please take into account the fact that no delivery is prepared, on Sundays and public holidays.

For the purposes of these Conditions, the "delivery" will be deemed to have been made, or the order will be considered as having been "delivered", at the time when you or a third party designated by you will be in possession of material of the products, which will be materialized by the signature of the acknowledgment of receipt of the order to the address of delivery that you have indicated to us.

 

Article 9 - Impossibility of delivery

If it is impossible to deliver your order, the carrier reserves the right to drop off your package at the office of post or relay point depending on the type of delivery. In the event that your package is not collected, your order will be returned at our warehouse.

We will also leave a notice telling you where your order is and how to make a new delivery. If you are not at the delivery location at the agreed time, please contact us to arrange delivery to a later date.

If the order has still not been delivered, for reasons which are not attributable to us, after a period of 30 days depending on the date your order was available for delivery, we will consider that you want to terminate the Contract and it will be terminated. As a result of the termination of the Contract, we will reimburse you all amounts paid, excluding delivery costs (for express or international delivery), as soon as possible and, in any case, within 14 days of the time when the Contract is considered to be terminated.

Please note that we will be authorized to charge you for any additional transport costs inherent in the termination of the Contract.

 

Article 10 - Transfer of risks and ownership of the products

The products will be under your responsibility as soon as they have been delivered to you, within the meaning of the provisions of article 8 above.

You will acquire ownership of the Products at the time we receive full payment of all amounts due therein, including delivery costs, or at the time of delivery (within the meaning of the provisions of article 8 above), if this latter occurs at a later date.

 

Article 11 - Price and payment

The price of the products will be that indicated at all times on our site, except in cases of obvious error. Errors can occur despite our best efforts to ensure that the prices quoted on the site are correct. If we find an error in the price of the product (s) you ordered, we will inform you as soon as possible and will offer you either to confirm your order at the correct price, or to cancel this order. If we don't arrive to contact you, the order will be considered canceled and we will refund the full amount.

We are under no obligation to sell a product at the wrong lower price (even after we have sent you a Dispatch Confirmation) if the error is manifest and unambiguous and you are reasonably able to identify it as such. The prices displayed on our site include VAT but exclude delivery costs, which will be added to the total amount at pay.

Prices can be changed at any time. However, no modification will have an effect on the controls from which an Order Confirmation will have already been sent, with the exception of the cases described above. After choosing all the products you want to buy, they will be added to your shopping cart. We will proceed then to process your order and you will be prompted to make payment. To this end, you must follow the different stages of the purchasing process by indicating or verifying the information required for each of them.

During the purchasing process, you always have the possibility to modify the data relating to your order before proceeding to payment.

You can make the payment using the following bank cards: Visa, Mastercard, American Express through our third-party Stripe, payment processor for our secured transactions, as well as Shopify Payments as Gateway (SSL encrypted connection). You can also make the payment through PayPal. In any case, enverse do not store your payment information.

The data on your card will be encrypted to reduce any risk of unauthorized access. The corresponding amount will be debited from your card at the time of confirmation of your order. If you make the payment through PayPal, the corresponding amount will be debited from your card at the time of the confirmation of your order.

By clicking on "Buy", you confirm that the credit card belongs to you or that you are the legitimate holder of the gift card or voucher. Credit cards are subject to validity checks and authorization from the issuing body. Cards. If we do not receive the required payment authorization, we will not be held responsible for any delay nor failure to deliver and we will not be able to contract with you.

 

Article 12 - Value added tax

In accordance with the regulations in force, any purchase made on the website is subject to value added tax (VAT). Therefor, French VAT is applied for all orders in France and International orders are subject to taxes and customs duties corresponding to regulations applicable in their locality. Your order may therefore incur additional charges. Customs fees may also be due depending on your location.

 

Article 13 - Exchange / return policy

Right to retract
As a consumer, you have the right to withdraw from the Contract within 14 days without invoking any consequence. (Except delivery that is due, as shipping costs, if you decide to send back any items.)

The withdrawal period expires after 14 days from the date on which you or a third party other than the carrier that you have designated takes physical possession of the products or, in the case of several products that are part of a same order but delivered separately, after 14 days from the date you or a third party other than the carrier that you have designated takes physical possession of the last product ordered.

To exercise your right of withdrawal, please inform enverse of your decision by a written declaration without equivocal (in particular by means of an email or a post). You can contact us by email to the following address: eshop@enverse.fr for a return request.

The withdrawal period is respected if you send your letter informing us of your decision to exercise your right withdrawal before the expiry of this withdrawal period.

 

Effects of withdrawal

If you decide to withdraw from the Contract, we will reimburse you all amounts paid, excluding delivery costs in as soon as possible and, in any case, within 14 days from the moment when the Contract is considered as being terminated. The refund method will be the same as the payment method you used when initial transaction. In any case, this reimbursement will not involve any costs at your expense except the return shipping costs or any customs costs which are your responsibility. Regardless of that above, we may withhold the refund until we have received the returned products, or you have provided us with proof of their return, whichever is the earliest.

Please return the products in question as soon as possible and, in any event, within 14 days from the date you notify us of your decision to withdraw from this Agreement. The deadline is met if you return the products to us before the expiry of the 14-day period.

Your responsibility is only engaged with regard to the depreciation of the value of the products resulting from handling other than those necessary to ascertain the nature, characteristics and functioning of the latter. The customer is responsible for the product until the package is taken over in our warehouse (proof of delivery being taken as proof). Any package not received cannot be refunded.

Your right to terminate the Contract will apply only to products which are returned under the same conditions as those of reception. No refund will be given if the product has been used after having been opened, if it is not in the same conditions as at the time of delivery or if it has been damaged. You are therefore kindly requested to take care of the product (s) in your possession. Please return the products using or including their original packaging, instructions and any other document accompanying these products, if applicable.

In all cases, you will need to enclose with the products to be returned the receipt which was given to you upon delivery. At the time of delivery, you will find in the order a summary of your rights in this matter.

In addition, the return of the gift card is governed by the following provisions:

The purchase amount will first be refunded to the gift card. Please note that the gift card will be reimbursed up to the amount of use when ordering. The credit card is credited after refund of the amount of the gift card.

Any product marked "final sale" will under no circumstances be returned, exchanged, or refunded. Items returned incomplete, damaged, damaged, worn or soiled will not be accepted.

 

Procedure for a return

We ask you to return the product as soon as possible, accompanied by the invoice or the return slip, to the address on the return label. The return costs are your responsibility.

After examining the returned product, we will communicate to you whether or not a refund of the amount paid is accepted by enverse. Delivery costs are not reimbursed. The refund will be made as soon as possible and, in any case, within 14 days from the date on which you inform us of your decision to terminate the Contract. Regardless of the foregoing, we may defer the refund until we have received the returned products. The refund method will always be the same as the payment method for your purchases.

The risks and costs associated with returning the products will be your responsibility, as indicated above.

You can find our Return policies on this dedicated page: >Shipping and returns<

 

Defective products

If you believe that the product does not comply with the Contract at the time of delivery, you should contact us immediately using the form provided for this purpose or by email at eshop@enverse.fr, indicating the characteristics of the product in question and the nature of the defect.

You must return the product by following the return process as provided by clicking on the link above.

We will examine the returned product in detail and notify you by email, within a reasonable time, if the product can be exchanged or if entitled to refund (if applicable). We will refund or the exchange of the product as soon as possible and, in any case, within 14 days from the date on which we will have confirmed to you by email that you are entitled to a refund or exchange of the product in question.

If a defect or damage is confirmed, returned products will be subject to a full refund, including delivery costs paid by you and costs incurred for the return. The reimbursement method will always be the same as the method of payment for your purchases.

All the rights which you benefit by virtue of the regulations in force are preserved in all cases.

 

Article 14 - Optional tools

We may provide you with access to third party tools over which we do not monitor, control, or affecting. You acknowledge and agree that we provide access to such tools "as is" and "as available", without no warranties, representations or conditions of any kind and without any endorsement.

We will not have any legal liability arising out of or relating to the use of these optional third-party tools.

If you use the optional tools offered on the site, you do so at your own risk and at your own discretion, and you should consult the terms under which these tools are offered by the relevant third-party provider (s). We may also, in the future, offer new services and / or new features on our site (including new tools and resources). These new features and services will also be subject to these General Conditions of Sale and Use.

 

Article 15 - Third-party links

Certain content, products, and services available through our Service may include material from third parties.

Third party links on this site may redirect you to third party websites that are not affiliated ours. We are not obligated to review or evaluate the content or accuracy of such sites, and we do not warrant do not and assume no responsibility for any content, website, product, service, or other material accessible on or from these third-party sites.

We are not responsible for any prejudice or damage related to the purchase or use of goods, services, resources, content, or any other transaction made in connection with these third-party websites. Please read carefully consider the policies and practices of third parties and make sure you understand them before committing in any transaction. Complaints, claims, concerns, or questions regarding the products of these third parties must be submitted to these same third parties.

 

Article 16 - Comments, suggestions and other proposals from users 

If, at our request, you submit specific content (for example, to participate in competitions), or if without request from us, you send creative ideas, suggestions, proposals, plans or other material, whether online, by email, post, or otherwise (collectively, "comments"), you grant us the right, at any time, and without restriction, to edit, copy, publish, distribute, translate and otherwise use and in any media any comments you send to us. We are not and shall not be required (1) to maintain the confidentiality of comments; (2) to pay compensation to anyone for any comments provided; (3) to respond to comments.

We could, but have no obligation to do so, monitor, edit or remove content that we believe, in our sole discretion, be unlawful, offensive, threatening, abusive, defamatory, pornographic, obscene, or otherwise reprehensible, or which infringes any intellectual property or these General Conditions of Sale and Use.

You agree to write comments that do not violate the rights of third parties, including copyright, trademarks, privacy, personality, or other personal or proprietary rights.

You agree also that your comments will not contain illegal, defamatory, offensive or obscene content, and that they will also not contain computer viruses or other malicious software that could affect in any way whether it is the operation of the Service or any related website. You cannot use fake email address, pretend to be someone you are not, or try to trick us and / or third parties into error as to the origin of your comments. You are fully responsible for all comments you publish as well as their accuracy. We assume no responsibility and disclaim any engagement in any comment that you post or that any other third-party posts.

 

Article 17 - Personal information

The submission of your personal information to our store is governed by our personal data policy, in compliance to the current GDPR policies applicable in Europa Zone.

 

Article 18 - Errors, inaccuracies and omissions

Sometimes there may be information on our site or in the Service that could contain errors typographical, inaccuracies or omissions that could relate to product descriptions, prices, promotions, offers, product shipping costs, delivery times and availability. We reserve ourselves the right to correct any errors, inaccuracies, omissions, and to change or update information or cancel orders, if any information in the Service or on any other associated website is inaccurate, in any time and without notice (including after you have placed your order).

We are under no obligation to update, modify or clarify any information in the Service or on any other associated website, including but not limited to pricing information, except as required by law.

No date set updates or updates in the Service or on any related website should not be taken into account for conclude that the information in the Service or on any related website has been modified or updated.

 

Article 19 - Prohibited uses

In addition to the prohibitions set out in the General Conditions of Sale and Use, you are prohibited from using the site or its content: (a) for illegal purposes; (b) to induce third parties to perform or participate in illegal acts; (c) for violate any regional ordinance or any international, federal, provincial or state law, rule or regulation; (d) to infringe or violate our intellectual property rights or those of third parties; (e) to harass, mistreat, insult, hurt, defame, slander, denigrate, intimidate or discriminate against anyone on the basis of gender, orientation gender, religion, ethnicity, race, age, national origin, or disability; (f) for submit false or misleading information; (g) to upload or transmit viruses or any other type of code malicious that will or could be used in such a way as to compromise the functionality or operation of the Service or any other associated, independent, or Internet website; (h) to collect or track personal information of others; (i) to spam, phish, hijack a domain, extort information, browse, explore or scan the web (or any other resource); (j) for obscene or immoral purposes; or (k) to infringe or circumvent security measures for our Service, any other website, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating prohibited uses.

 

Article 20 - Exclusion of guarantees and limitation of liability

We do not guarantee or claim in any way that your use of our Service will be uninterrupted, prompt, secure or error free. We do not guarantee that the results that may be obtained through the use of the Service will be accurate or reliable.

You agree that from time to time we may withdraw the Service for indefinite periods of time or cancel the Service at any time, without notifying you first. You expressly agree that your use of the Service, or your inability to use the Service, is at your sole risk. The Service and all products and services provided to you through the Service are (unless expressly stated in the contrary on our part) provided "as is" and "as available" for your use, without representation, without warranties and without conditions of any kind, express or implied, including all implied warranties of marketing or merchantable quality, fitness for a particular use, durability, title and lack of counterfeit.

enverse, our directors, managers, employees, affiliates, agents, contractors, interns, suppliers, service providers of services and licensors can in no way be held responsible for any injury, loss, claim, or direct, indirect, incidental, punitive, special, or consequential damages of any kind whatsoever, including but not limited to loss of profits, revenues, savings, data, replacement costs or all similar damages, whether contractual, tort (even in the event of negligence), strict liability or other, resulting from your use of any service or product derived from this Service, or as to any other claim related in any way to your use of the Service or any product, including but not limited to any error or omission in any content, or to any loss or damage of any kind arising from the use of the Service or any content (or product) posted, transmitted, or otherwise made available through the Service, even if you have been warned of the possibility of them occurring. Because some states or jurisdictions do not allow to exclude or limit liability for consequential or incidental damages, our liability will be limited to the maximum extent permitted by law. 

 

Article 21 - Indemnification

You agree to indemnify, defend and protect enverse, our parent company, our subsidiaries, affiliates, partners, managers, directors, agents, contractors, licensors, service providers, sub-contractors, suppliers, trainees and employees, with respect to any claim or request, including reasonable legal fees, made by any third party because of or resulting from your violation of these General Conditions of Sale and Use or documents to which they refer, or your violation of any law or the rights of any third party.

 

Article 22 - Severability

In the event that a provision of these General Conditions of Sale and Use is deemed to be illegal, void or unenforceable, this provision may nevertheless be applied to the full extent permitted by law, and the non-applicable part must be considered as being separate from these General Conditions of Sale and Use, this dissociation shall not affect the validity and applicability of all the other remaining provisions.

 

Article 23 - Termination

The obligations and responsibilities undertaken by the parties before the date of termination will remain in force after the termination of this agreement for all purposes.

These General Conditions of Sale and Use are effective unless and until they are terminated by either you or not. You can terminate these General Conditions of Sale and Use at any time by notifying us that you no longer wish to use our Services, or when you stop using our site.

If we believe, in our sole discretion, that you are unsuccessful, or if we suspect that you have been unable to comply with the terms of these General Conditions of Sale and Use, we may also terminate this agreement at at any time without notifying you in advance and you will remain responsible for all sums owed until the date of termination (including this), and / or we may deny you access to our Services (or any part of them).

 

Article 24 - Integrality of the agreement

Any failure on our part to exercise or apply any right or any provision here of General Conditions of Sale and Use should not constitute a waiver of this right or this provision.

These General Conditions of Sale and Use or any other policy or operating rule that we publish on this site or in connection with the Service constitute the entire understanding and understanding between you and us and govern your use of the Service, and supersede all communications, proposals, and all agreements, prior and contemporaries, oral or written, between you and us (including, but not limited to any prior version of General Conditions of Sale and Use).

Any ambiguity regarding the interpretation of these General Conditions of Sale and Use should not be interpreted to the disadvantage of the editor.

 

Article 25 - Applicable law

These General Terms and Conditions of Sale and Use, as well as any other separate agreement through which we Provide Services will be governed by and actionable under the jurisdiction applicable, which the laws of France.

 

Article 26 - Changes to the general conditions of sale and use

You can consult the most recent version of the General Conditions of Sale and Use at any time on this page.

We reserve the right, at our sole discretion, to update, modify or replace any part of these General Conditions of Sale and Use by posting updates and changes on our site. It is your responsibility to visit our site regularly to check if any changes have been made. Your continued use of or your access to our site after the publication of any modification made to these General Conditions of Sale and Use constitutes acceptance of these modifications.

 

Article 27 - Contact details

Should you have any pending question(s) regarding the General Terms and Conditions of Sale and Use of Service on www.enverse.fr, be kind to send them to us at eshop@enverse.fr.